Privacy Policy

This policy describes how Marcel Robbez Masson (hereafter "we") processes the personal data of natural persons in connection with access to and use of its online professional area reserved for its reseller customers. It applies to natural persons (the contacts and users of customer accounts); data relating purely to legal entities falls outside the scope of the General Data Protection Regulation (GDPR).

1. Data controller

The data controller is Marcel Robbez Masson. For any question about your data or this policy, you can reach us through the Contact page or through your usual sales contact.

2. Data we process

• Identification and contact: last name, first name, job title, e-mail address, phone number of the business contact.
• Access account: login identifier (customer code), preferred display language, display preferences.
• Business-relationship data: orders, deliveries, invoices and service requests linked to your account, to the extent they concern an identifiable natural person.
• Technical data: connection data and logs strictly necessary for the security and proper operation of the site.
• Site usage data: history of the pages and products viewed while you browse, recorded server-side, without setting any tracking cookie.

3. Purposes and legal bases

• Managing your account and access to the site (performance of the contract).
• Processing and tracking your orders, deliveries and invoicing (performance of the contract).
• Managing the customer relationship and after-sales service (legitimate interest).
• Complying with our legal and accounting obligations (legal obligation).
• Site security and prevention of fraudulent use (legitimate interest).
• Measuring how the site is used and improving our services and catalogue (legitimate interest).

4. Source of the data

Data is collected directly from you or your employer, or generated when you use the site. The site mirrors the information maintained in our internal management systems, which remain the reference source for your customer file.

5. Recipients

Your data is intended for our authorised internal departments (sales, logistics, accounting, after-sales). It may be shared with our technical and logistics service providers strictly for the purposes above, and with authorities where the law requires it. We do not sell your data to third parties.

6. Retention periods

Your data is kept for the duration of the business relationship, then archived for the period required by our legal and accounting obligations before deletion or anonymisation.

7. Your rights

In accordance with the GDPR, you have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, contact us through the Contact page or through your sales contact. These requests are handled at the level of our management systems, which are the reference source for your file. You also have the right to lodge a complaint with your competent data protection authority.

8. Cookies

The site only sets cookies that are strictly necessary for its operation and for your browsing comfort (session, security, language preference). No audience-measurement or advertising-tracking cookie is used; no prior consent is therefore required for these cookies.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration or disclosure.